Accessibility policy.

TIENDAS Y MUSEOS CANARIOS is committed to making its websites accessible, in accordance with Royal Decree 1112/2018 of 7 September on accessibility of public sector websites and mobile applications, transposing Directive (EU) 2016/2102 of the European Parliament and of the Council.


This accessibility statement applies to the institutional portal


Compliance status

This website is partially compliant with RD 1112/2018 due to the non-compliance of the following aspects.


Content not accessible

The content below is not accessible for the following reasons:

1. Non-compliance with RD 1112/2018

  • There is content on the portal in English whose language is not correctly labelled. [requisito número Idioma de las partes de UNE-EN 301549:2019].
  • There are form fields that request information about the user and the purpose of the input is not being identified. [requisito número Identificación del propósito de la entrada de UNE-EN 301549:2019].
  • There are form fields or buttons where the visible text that acts as their label is not part of their accessible name. [requisito número Inclusión de la etiqueta en el nombre de UNE-EN 301549:2019].
  • There are status messages that are not identified by software so that they cannot be transmitted to users without the need to receive the focus. [requisito número Mensajes de estado de UNE-EN 301549:2019]
  • There may be occasional editing errors on some web pages.

2. Disproportionate burden

  • Not applicable.

3. The content does not fall within the scope of the applicable legislation.

  • There may be office files in PDF or other formats published before 10 June 2020 that do not fully comply with all accessibility requirements. However, efforts have been made to ensure that most of them do comply.


Preparation of this declaration

This statement was prepared on 16 July 2020. The method used to prepare the declaration was a self-assessment carried out by the agency itself.

Last revision of the declaration: 16 July 2021.


Remarks and contact details

If you notice that any content on this website is not accessible or if you have any questions regarding the accessibility of this website, please contact us:

  • Telematically, through our website,
  • In person at Calle San Francisco, La Orotava, 38300, Santa Cruz de Tenerife.
  • By e-mail to


Application procedure

In this linkyou will find the complaint procedure set out in article 13 of RD 1112/2018.


Optional Content

The website is optimised for M.S. Internet Explorer 8.0 and above and the latest versions of FireFox, Safari, Opera and Google Chrome. The minimum recommended web resolution is 1280×1024.

This website is designed for Responsive viewing, so it is optimally displayed on tablet and mobile devices. On these devices it is optimised for viewing on the latest versions of Chrome for mobile, Firefox for mobile, Safari mobile, Opera Mini and Android’s native browser.

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